Meet and Greet
As someone put it- we deal with anything that
comes through the front door, from distressed folks visiting sick
loved ones, to those anxious about an upcoming appointment or
others who are unhappy about the parking situation. What ever
the case, we always greet them with a reassuring smile and understanding
regarding their particular situation and often see a difference
in their composure because of it.
Most of the questions have to do with appointment destinations
and where to find them or patient room numbers which have recently
been transferred to a central location reached by a nearby phone.
But there is a never ending surprise of new questions and old,
like is there a bank machine, where is the cafeteria, where do
I pay my medical bill, and where is Medical Records.
We transfer papers from ER to the different floors, help people
to ER who are too ill to take themselves there, wheel some out
to their cars if walking is a problem, report suspicious characters
to Security and other situations.
Generally it is a positive and satisfying position that I think
benefits the hospital and those entering it.